Ongoing support
We stay responsible after the installation
Home technology isn't a product you buy once. Devices change, apps update, families change how they live. We're here for all of it — remotely and on site.
The difference between a smart home that people love and one they switch off is usually support. Something changes, nobody fixes it, and within a year the automations are disabled and everyone is using the app for the lights again.
We support systems we installed and systems we didn't. That covers everyday troubleshooting, Home Assistant and network support, adding new devices, writing new automations as your life changes, upgrades, backups and periodic health checks.
Most issues we resolve remotely and quickly. When something needs hands on site, we come out. And we're building structured monthly support plans for households that would rather have it covered — we'll publish those once the details are settled.
Outcomes
What support actually looks like
Someone answers
A real person who knows your system, not a call centre reading a script.
Fixed remotely, usually
Secure remote access means most problems are solved without an appointment.
New things added properly
A new TV, blind, camera or lock brought into the system rather than bolted on.
Automations that evolve
A new baby, a new work-from-home routine, a new pet — the house should keep up.
Quietly maintained
Backups, updates and health checks handled before they become your problem.
Network included
Wi-Fi and network support in the same relationship, since that's usually the root cause.
Scope
What's included
- Remote troubleshooting and diagnostics
- On-site support visits
- Home Assistant support and maintenance
- Wi-Fi and network support
- Adding and configuring new devices
- New automations, scenes and dashboards
- System and firmware update management
- Backups and recovery
- Periodic system health checks
- Equipment upgrades and replacements
- Household training and refreshers
- Documentation kept up to date
Coming soon
Monthly support plans
We're finalising structured plans covering remote support, monitoring, backups and scheduled health checks — with on-site visits included at the higher tiers. Ask us and we'll tell you where it stands and what it's likely to cover for your home.
Related
Often part of the same project
Get started
Request a consultation
Tell us a little about the property and what you'd like it to do. We'll come back with next steps, usually the same working day.
Need someone to look after your system?
Send us a message with the room, the problem or the idea. We'll tell you honestly what's possible and what it involves.